In addition to her extensive writings on quality and environmental management systems, Sue also writes on topics related to family and the outdoors.  To see samples of her essays and articles, visit her personal website at
About Suzan Jackson
Full Professional Resume
Suzan Jackson - Writer, ISO 14000 Expert
© 2001 Suzan L. Jackson
All rights reserved.
Written permission must be obtained from the author before any content from this web site can be reproduced.

In addition to her extensive writings on quality and environmental management systems, Sue also writes on topics related to family and the outdoors.  To see samples of her essays and articles, visit her personal website at
The ISO 14001 Implementation Guide
Expert guidance on implementing an effective Environmental Management System (EMS) that meets the ISO 14001 standard
Suzan L

Suzan L. Jackson

209 Hobson Drive

Hockessin, DE 19707


Experience Summary


Independent EMS Consultant

2000 - present

  • Design and maintain informative ISO 14001 implementation website
  • Provide advice, guidance, and consulting on ISO 14001 and EMS implementation
  • Respond to EMS and ISO 14001 questions through various expert websites



SGS International Certification Services

2000 - present


Member of Advisory Board


Serve on national, regional, and international Advisory Boards for international ISO 9000 and ISO 14000 registrar/certification body.

  • Advise company on issues relating to audit and certification services, business development, internal procedures, and financial results.
  • Providing expertise in matters relating to ISO 14001 audits and certifications.

Excel Partnership, Inc.

1995 ? 2000


Director of Environmental Services


Managed all aspects of an Environmental Management Systems (EMS) training and consulting business.

  • Grew the business from $100 k to $1.5 million in annual revenue.
  • Recruited, hired, trained, and managed a diverse group of professional EMS consultants and trainers.
  • Used instructional design methods to develop a full range of EMS training courses.
  • Instructed more than 40 ISO 14000 training courses and provided consulting to customers in a wide range of industries.


1993 ? 1995


Senior Consultant, Safety and Environmental Management Services


  • Provided ISO 14001 and ISO 9000 consulting, and auditing services to a variety of external clients and DuPont businesses.
  • Instructed over 50 training courses.
  • Participated in marketing, business, and product development activities for ISO 9000 and ISO 14000.
  • Provided consulting assistance in the definition of the DuPont environmental management system.

1991 - 1993

Quality Consultant, DuPont Quality Management & Technology Center


  • As part of a leadership team, coordinated the administration, development, marketing, and delivery of ISO 9000 training and consulting services.
  • Provided training and consulting on ISO 9000 quality systems, both within the DuPont Company and for external clients, resulting in ISO 9000 registration for more than 15 external companies and over 240 DuPont businesses.

1990 - 1991

Recruiter, Field Engineering


  • Interviewed and hired experienced engineers as well as recent college graduates, assisted with on-campus recruiting, and handled job placements in the DuPont Company Field Engineering Program.
  • Participated in the initiation of an Environmental Field Engineering Program

1988 ? 1990

Product Quality Coordinator, Pontchartrain Works Diamines? Plant


  • Implemented and coordinated a quality system for the diamines
    business, which was later successfully registered to ISO 9002.

Suzan L. Jackson

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Experience Summary

Continued from previous page




1987 ? 1988

Process Engineer, , Pontchartrain Works Diamines? Plant


  • Provided engineering assistance and support to the production organization, including assistance with environmental issues and participation in process hazards reviews.

Drexel University

1993 ? 1994


Adjunct Professor, Department of Quantitative Methods, College of Business and Administration, Philadelphia, Pennsylvania


  • Instructed Quality Standards and Systems, a special topics course offered to students in the Masters of Business Administration program




Bachelor of Science ? Chemical Engineering, Clarkson University


Certified Environmental Management Systems Auditor, Registrar Accreditation Board (1998 ? 2000)


Certified Quality Management Systems Lead Auditor, Registrar Accreditation Board (1994 - 1997)


Member of United States Technical Advisory Group (TAG) to Technical Committee 207 ? Environmental Management Systems


Served on Registrar Accreditation Board?s Auditor Certification Board for both quality and environmental certification (1995-1999)


Author of ISO 14001 Implementation Guide: Creating an Integrated Management System, (John Wiley & Sons, 1997) and over 35 articles on quality and environmental management systems


Gave speeches on quality and environmental management systems at more than 30 professional conferences, including a Key Note Address


Member of SGS International Certification Services Advisory Board (2000 to present)


References and List of Publications available on request.